RAVTECH ("we", "us" or "our") respects your privacy. This policy explains what personal information we collect when you use our website and services, how we use and share it, and the choices available to you.

Information we collect

Depending on how you use RAVTECH, we may collect:

• Account details such as your name, username, email address and phone number.
• Information needed to provide services, including wallet and transaction records, selected airtime or data products, bill-payment details and referral activity.
• Identity information you choose or are required to provide for verification, such as your National Identification Number (NIN).
• Technical and usage information sent by your browser or device, such as IP address, session data and pages or features used.
• Messages and information you provide when contacting customer support.

How we use information

We use this information to create and manage your account, verify your email or identity where required, process transactions and requested services, maintain transaction records, administer referrals, respond to support requests, protect the service from fraud or misuse, and meet legal or regulatory obligations.

When we share information

We may share the information needed to complete your request with payment, banking, airtime, data, bill-payment or identity-verification providers. We may also disclose information to professional advisers or public authorities where required by law, or where necessary to protect our users, our service or our legal rights.

Security and retention

We use safeguards intended to protect account and transaction information. No online service can guarantee absolute security. We retain information for as long as needed to provide the service, maintain required business and transaction records, resolve disputes, and meet applicable legal obligations. Retention periods can differ depending on the type of information and the reason it was collected.

Cookies and sessions

Our website uses session technologies to keep you signed in and support essential site functions. You can manage cookies through your browser settings; disabling them may prevent some parts of the website from working correctly.

Your choices and requests

You can review and update some account details through the service. You may also contact us to ask about, correct or request deletion of your personal information. We may need to retain certain records to complete transactions or comply with legal obligations.

Changes to this policy

We may update this policy as our services or legal requirements change. The latest version will be published on this page with its updated date.

Contact us

For privacy questions or requests, contact support@ravtech.com.ng.